Frequently Asked
Questions

PVALines provides real, non-VoIP phone numbers for SMS verification. Choose your country and service, rent a number instantly, and receive your OTP within seconds — no SIM card or hardware required.

No. All our numbers are real, carrier-grade SIM-based numbers. They pass VoIP detection filters used by platforms like Google, WhatsApp, Telegram, and more.

We support 150+ countries including the US, UK, Germany, France, India, Russia, Brazil, and more. Our number inventory is updated daily to ensure high availability.

We only store the minimum data necessary to operate your account — email and transaction history. We never sell your data to third parties. See our Privacy Policy for full details.

Temporary numbers are single-use phone numbers that receive one SMS verification code. Perfect for one-time account registrations across any major platform.

Most messages arrive within 5–30 seconds. Delivery speed depends on the originating platform and carrier routing, but we maintain a 99.2% delivery rate on top services.

Temporary numbers are one-time use per activation. For multi-service use, consider our Long-Term Rental plans which give you an exclusive number for days or months.

A dedicated phone number assigned exclusively to you for a chosen period — from 7 days to 6 months. Receive unlimited SMS and use the number across as many services as you like.

Yes. You can extend before or at the time of expiry directly from your dashboard. Renewing before expiry guarantees you keep the same number.

We accept Visa, Mastercard, PayPal, cryptocurrency (BTC, ETH, USDT), and several regional payment methods. All card payments are processed via Stripe with 3DS security.

No. Your wallet balance never expires. Credits remain available for as long as your account is active.

Yes. If no SMS is received within 20 minutes of activation, credits are automatically refunded to your wallet — no support ticket needed.

Navigate to Dashboard → Orders. Every activation, rental, and eSIM purchase is logged with timestamps, number details, and status. You can export the full history as a CSV.

Team and Business plan subscribers can create up to 10 sub-accounts with shared wallet access and individual permission levels. Contact us to enable this feature.

Our live chat support is available 24 hours a day, 7 days a week. Average first response is under 2 minutes. Email support has a 24-hour SLA.

Yes. Our REST API allows full programmatic control — request numbers, poll for incoming SMS, manage rentals, and top up your wallet. Full documentation is available in the developer portal.